LipSync videos take 1 to 3 minutes to process in normal conditions, and up to 24 hours during peak periods. If your video is not showing yet, it is most likely still processing.

What to do

Check the status in your sheet or page: Open the sheet in Data Studio and look at the LipSync column for the contact. The status will show as processing, complete, or failed.

Wait and refresh: If the status is still processing, wait a few minutes and refresh. Do not regenerate, as this will use additional credits unnecessarily.

If it shows as failed: If the column shows a failed status, you can retry the generation by re-running the column for that row.

If it has been more than 24 hours: If more than 24 hours have passed and the video is still not showing, contact us at [email protected] with the contact's name and the sheet it was generated from.

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